Frequently Asked Questions

We know you must have questions and we want you to be clear on our processes.

LEASE AGREEMENT FAQ

A: Complete a lease agreement for your chosen residence and return it to our offices with the correct and corresponding supporting documents as per the lease agreements required documentation.
A: With each online lease agreement you will receive an email notification confirming receipt by Moooi Student Accommodation. You will also receive a complete lease agreement via email. The best way to secure your unit is to send the completed lease agreement (please make sure parent/guardian & student signs each page), all the required supporting documents (requested as per your relevant lease agreement) as well as the full first payment as per your lease agreement (preferred payment option and payment terms).
A: Your friendly Moooi Student Accommodation team will send you a welcoming/confirmation email confirming your room/unit number, move-in dates, etc.
A: Yes. We would love the opportunity to showcase our stunning residences to you! To schedule viewings, please call us on 018 285 7400 or email us at info@moooistudents.co.za. Alternatively, visit our offices and we will showcase your preferred residence (if showrooms are available/unit availability). Should you be too far to view our residences, you are welcome to view our virtual rooms available on each residence page. Kindly take note of our operating hours for scheduled viewings.
A: All our residences are partly furnished and consist of a comfortable single bed (base & mattress), 2 plate stove/full stove/oven, microwave, fridge & study desk with a chair and a bookshelf.* *Selected residences | T&C’s apply
A: You may choose your room option if that unit/room is available. You may not insist on a specific room/unit number if it has not yet been confirmed by the existing tenant for renewal - and if you are a renewal tenant - current/renewal fees are not paid to date.
A: You are welcome to choose your preferred residence of choice; dependent on the availability of units/rooms available.
A: Fibre & DSTV* facilities are available; however this is for the tenants own account with our preffered suppliers – Moooi Student Accommodation & Tip Top TV (Tel: 018 293 0277) directly. *Selected residences | T&C’s apply
A: The lease period is specified in your lease agreement and is not negotiable.

PAYMENTS FAQ

A: The fees payable will depend on the student. Whether this is a new tenant or renewal tenant. Kindly check your relevant lease agreement for the fees payable or confirm with a Moooi Student Accommodation representative.
A: The fees payable will depend on the student. Whether this is a new tenant or renewal tenant. Kindly check your relevant lease agreement for the fees payable or confirm with a Moooi Student Accommodation representative. A new tenant however will be required to pay a deposit, administration fee, mattress protector, 1st months rent (+Dec rental - only applicable on monthly payment terms).
A: It may, however you confirm with your financial aid provider. After the university charges are satisfied, available financial aid funds may be released to the student for student accommodation expenses – such as payments to Moooi Student Accommodation. Normal payment terms and deadlines will apply. The tenant/occupant remains liable for any payments relating to accommodation that exceeds the bursary capped allowance.

MOVE IN FAQ 

A: The move-in date will be confirmed by Moooi Student Accommodation once the room/unit allocation process is complete. Working hours for January, February and March to be confirmed, please refer to our website for operational hours.
A: Moooi Student Accommodation will confirm which administration office to report to in order to complete your move in process in January. All new residents must captured on the biometric access system to have acccess to their residence. You will be given a key for your unit, as well as your room (only applicable in shared apartments).
A: Move ins must be completed during office hours. You must first receive your key and be registered on the biometric access system before access can be gained to the residence. If you have your key, you may move in at any time.

RESIDENCE FACILITIES FAQ

A: All residences are centrally situated close to NWU & the Bult area. All locations & addresses are available on each residence page along with a google map that can guide you there.
A: The generators DOES NOT supply electricity to students rooms during loadshedding. Electricity is supplied to all essential services which includes lighting, security operations, access control and 220V sockets in all public areas.
A: *Most of our residences have 24/7 security officers guarding, along with CCTV as well as biometric access. Residents are welcome to install security gates at their units, for their account. To conform to the current building finishes, management requires security gates to be installed by Bazooka/Greenlight signs exclusively. They may contact Leon at 018 285 1096 or 082 856 2378. *Selected residences | T&C’s apply
A: Please make use of the communal garbage disposal areas, by using the correct refuse bags and tying them closed properly. If possible, please separate different recyclable materials. We have marked recycle bins available at *selected residences. Please do not dispose of any broken appliances/furniture by leaving them in these areas. *Selected residences | T&C’s apply
A: Yes. My Molen has safe & secure parking areas available (covered/basement). Parking is charged at an additional fee as per the lease agreement and is paid once off annually. A Moooi Student Accommodation parking disc will be issued, which must be displayed in your vehicle’s windscreen and be visible to security.
A: Moooi Student Accommodation offers specific packages at the best rate. Fibre is available at selected residences and is for the tenant's own account. For more information, please check the Annexures page.
A: Yes, at a sleepover fee of R300.00 per person/per night. Sleepovers must be pre-arranged at our financial offices and paid beforehand.
A: Yes, there are prepaid electricity meters in all the units/apartments. Prepaid electricity is available from the Citiq App, most banking apps as well as from Moooi Student Accommodation offices and other local retail outlets (Super Spar).
A: No. If a parcel is sent to you at the residence, you must collect it yourself from the courier/delivery company.
A: Some of our residences do have gyms inside, but this is not a feature available at all our residences. If you are specifically interested in gym access, please mention this to your Moooi Student Accommodation representative and they will advise you on the residences that have gyms available.
A: Yes, we have laundry facilities throughout our residences. Washing machines are free to use, however, the tumble dryers are coin-operated (R30.00 per bundle).
A: Either a front loader washing machine or a dishwasher may be installed in the units.
A: All indoor areas are smoke-free, including the units. There are marked designated smoking areas available for residents to use outside, with ashtrays/sand bins available.
A: Unfortunately, you are responsible for cleaning your room. Due to security reasons, no informal cleaners are allowed inside the rooms/units (unless the unit is being used for showroom purposes). Should you require cleaning services, please contact Muller Ent. Cleaning services (082 470 1042) or Perfectly Maid (073 080 5598) for their price list and services.
A: No. Moooi Student Accommodation provides facilities to cook in your rooms/shared communal kitchens.
A: We want you to be happy in your surroundings, to assist with this we have our maintenance department. You can report any problems via our online maintenance request form, at our office, or you can call on 018 285 7400 and ask for Maintenance. They will log a ticket for the repairs and a date & time will be confirmed with you as you will need to be present for the repairs to be conducted. Alternatively, for after hour emergency assistance please contact 066 501 5622.
A: Moooi Student Accommodation is professionally managed by full-time administrative, financial and maintenance staff.
A: Yes, for after hour assistance in the residences you may contact our non-resident student support staff at 076 329 6372 or an email can be sent to info@moooistudents.co.za
A: No. While we maintain a mutually supportive relationship with the NWU Potchefstroom campus, Moooi Student Accommodation residences are privately owned and professionally managed.

For any questions not answered above, please don't hesitate to contact us.
If you require Maintenance assistance - please complete a Maintenance request.